Conditions of Use


By using our website, you agree to be bound by Xpress Gems Terms & Conditions set out below.

All product descriptions within the Xpress Gems site are correct to the best of our knowledge. If a product is out of stock or discontinued, alternative products to those ordered will NOT be sent unless a prior agreement is made with the customer. All product prices in the Xpress Gems Purchasing Catalogue are in £ sterling inclusive of VAT and exclude delivery. Delivery costs are calculated and displayed at the time of order. Prices may change frequently, but the price at the time of ordering is the price the customer pays. Special offers are only valid for the period specified.

Orders can be placed online, or by telephone. If a prior agreement has been made we can also accept orders by fax and e-mail. Please do not send credit card details by fax or e-mail, as these are not secure. Any order placed should be fulfilled within 5 working days; if this cannot be achieved we will let the customer know. Orders placed will be confirmed by email, and details sent to the customer to let them know: details of the goods ordered, price including VAT & delivery, delivery and payment arrangements, and their right to cancel the order.

The Xpress Gems site provides secure online purchasing. Click here for information about our site security. All on line transactions are administered on the "Worldpay" secure site.

Orders may be cancelled without giving a reason up to 7 days from receipt of goods. The customer must return any goods delivered after an order has been cancelled in original condition, and will be required to pay for the return. We cannot accept cancellations for any products where the items have been unsealed. The customer must cancel orders in writing, either by e-mail at  or by fax on +44 (0)1543 500998

Delivery times may vary from product to product. Delivery in the UK will usually be made within 5 working days (subject to availability). Overseas deliveries may require additional time. Due to circumstances beyond our control delivery targets may not always be possible to achieve, but notification will be sent to the customer to tell them the delivery details of each order placed. Delivery details will be sent to the customer when the order is confirmed. The cost of delivery is per order and can vary from order to order. The delivery price will be shown at the time of order and also sent out as part of the order confirmation. Deliveries will normally be made from Monday to Friday. In the unlikely event that goods are damaged during transit, the customer must write Damaged on the drivers sheet when signing for the delivery, and must contact us immediately on +44 (0)1543 579000

Returns Policy
If goods are faulty upon delivery, or you wish to return them for any reason we must be notified within 7 days, and the goods must be returned to us in their original condition for a refund or replacement. Please refer to the guarantee details provided with the goods. Refunds will be given at the discretion of the Company Management. To request a return, the customer must call +44 (0)1543 579000. They will be issued with a returns number, which we need to be clearly written on the side of the package. Do not write on the product packaging. The goods must be returned in their original condition and securely packaged. The goods must be sent to: - Xpress Gems, Returns Department, PO Box 10, Cannock, Staffs, WS11 1WF, United Kingdom. For the customers own protection, we recommend that the customer use a recorded delivery service for returns. Once we have received the goods we will process the refund or replacement within 14 days. No returned goods will be accepted without a returns number.

Other Information
Health & Safety. If goods supplied by Xpress Gems are not used correctly, for the purpose for which they are designed, and according to their instructions, there is potential for health or safety risks. We accept no liability for these risks.

 Xpress Gems will not, under any circumstances, be liable for any consequential or indirect damages and losses outside our reasonable control.

Retention of Title
All goods supplied by Xpress Gems, remain the property of Xpress Gems until paid for in full.

Payments & Refunds
Payments can be made in several ways. Orders can be placed securely online using any of the following credit or debit cards: - Visa, Mastercard, Connect, Delta, Switch, Solo & JCB. Payments will be taken from the cards before the goods are dispatched. The customer can apply for a credit account, and if accepted can then pay on account. The customer can also pay by cheque. Cheques need to clear before we can dispatch the goods. While we will take all reasonable care to keep the details of the customers order secure, we cannot be held liable for any loss suffered, except where there is culpable negligence on our part. Normal credit card guarantees against fraudulent use apply to the customers Internet transactions.

Payment refunds will be made for faulty goods within 14 days following receipt of the returned goods. For credit card accounts, the card will be credited and notification will be sent to the customer. For cheque accounts, a cheque will be sent with a notification. For credit accounts, we will issue a credit note. All shipping costs will only be refunded if the goods are proved faulty or were delivered in error.

Xpress Gems do not provide guarantees; the product manufacturers guarantees and conditions will apply

Customer Service
You can contact us at Xpress Gems at the following address: - Xpress Gems, PO Box 10, Cannock, Staffordshire, WS11 1WF. Alternatively you can phone on +44 (0)1543 579000, or fax us on +44 (0)1543 500998 during office hours. (Standard call rates apply.) You can contact us by email at simply fill out our enquiry form

Any complaints the customer may have must be sent in writing to the address above but clearly marked for the Complaints Department, or by our complaints form submission. Click here for details of our complaints procedure.

Privacy Policy
Xpress Gems will not disclose "buyers" information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your order once you have selected an item. Click here for more details of our privacy policy.

Remittance Terms
Terms for each account are individual to the customer. Late payment may result in interest being charged on overdue amounts at 4% above National Westminster bank base lending rate